When business users call for technical support, they expect quick response times, a high quality of service and expert problem resolution. 24x7x365 Help Desk.
However, this means your technicians have to be available around the clock—including nights, weekends and holidays.
And whether it’s overtime pay putting a strain on your wallet, or overworked employees operating unproductively,
there are numerous obstacles that must be overcome when staffing and managing an in-house Help Desk.
Freeing You From the “Always On” Lifestyle.
One Fixed Monthly Fee For an Unmatched Help Desk Solution.
IT Help Desk is available for a fixed monthly fee that’s a fraction of the cost of setting it up you. You pay less for more help desk certifications, experience, training and quality control than any in-house operation.
KEY BENEFITS
Our Help Desk technicians are skilled in both Level 1 and 2 desktop and server support. Level 3 support is seamlessly escalated to our ApexNOC.
We answer most calls within minutes, and of all issues are resolved without escalation.
Our Help Desk offers 24x7x365 support, including holidays. Help Desk support hours provided to you will vary based on the service level you choose.